Turnaround Time

Turnaround time = Production Time + Shipping Time.

Production time is the time it takes for us to manufacture the product, pack it, and hand it to the shipping company.

Shipping time is the length of time it takes the carrier (shipping company like USPS or Fedex) to deliver it to you.

Our production department produces cutouts Monday Through Friday.

Shipping times for USPS Priority Mail is typically Monday Through Saturday.  Fedex is Monday Through Friday unless Overnight Saturday Delivery is selected..

 

We offer two types of production time options:

Our standard production time for a cutout is 2-3 business days.

Business days are defined as Monday through Friday with the exception of National holidays.

We also offer a Rush Service of 1 Business Day production time.  This does not mean Same Day production.  If you need same day, you need to contact us via email or live chat, because depends on the time of day and workload.  Rush service of 1 Day production is an additional $50 per cutout.  Cut off time for next day rush service is 11:00pm EST.  Example: Order 10:59pm on Monday, we will ship it Tuesday.  Order 11:01pm EST on Monday, we can not guarantee it, but will do our best to make it happen.  If you email us after you place order on a RUSH, we can let you know if it will ship the following day or not.

We offer 3 Different shipping methods.

1. The standard shipping is USPS Priority mail which USPS says will take anywhere from 2-3 Days for most of the USA.  The cost is $9.95 and most economical.

2. We also offer Express Mail from USPS which is 1-2 Days for an additional charge. Our experience is this is not that reliable for Next Day service.

3. For the most reliable and fastest shipping method, we offer Fedex Priority Overnight at an additional charge. This will arrive next day.

 

Remember, NO shipping company (USPS, Fedex, UPS, DHL) is 100% reliable for delivering packages on time  From our experience, Fedex is the most reliable at about 98% reliable. USPS Priority Mail is about 80% reliable, USPS Express Mail is 50% reliable.  It is always best to give yourself a few days buffer to guarantee you get your package ahead of time.

 

In summary, you need to determine when you need the product, and determine which production time option and which shipping option will work for you.  Fedex does not consider Saturday & Sunday as a shipping day.  USPS tends to count Saturday as a shipping day. No shipping company is perfect, so trying to  be 100% sure of when it will be delivered is sometimes difficult.  You can count on our company producing the product on time.  Shipping times, however, are out of our control. We are NOT responsible for delays or lost packages due to the shipping company. We will, however, do our best to put in insurance claims for damage or lost packages for you.

We ship from New York.

Standard Production Schedule

If an order is placed before 11pm EST on:

Monday, the latest it will ship is Thursday

Tuesday, the latest it will ship is Friday

Wednesday, the latest it will ship is following Monday

Thursday, the latest is will ship is following Tuesday

Friday, the latest is will ship is following Wednesday

Saturday, the latest is will ship is following Wednesday

Sunday, the latest is will ship is following Wednesday

 

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