Terms & Conditions
Terms & Conditions / Privacy, Photo Use, Tracking, Returns, Payment Methods
PHOTO USE POLICY
Copyright notice: It is illegal to reproduce photographs taken by a professional photographer or other copyrighted pictures without permission of the copyright owner. By reproducing this photograph, you acknowledge that the picture is not copyrighted, or you have obtained permission from the copyright holder.
We accept all major credit cards (VISA, MASTERCARD, DISCOVER, AMEX) as well as PayPal. If you wish to pay via Bitcoin, we can accommodate that as well. Just ask and we can send you a bitcoin request.
Where is my order?
• We use many carriers to ship our packages. Often times they do not update tracking throughout the delivery from stop to stop. Do not panic! Your order has been shipped and will arrive in time.
• If the order shipment/ tracking number is not available we do not have the tracking details right now.
RETURNS & REPLACEMENTS
Because our items are custom made almost instantly and professionally edited to fit exact to your pretty face uploads, we do not offer returns after an order has been placed and started production.
Customlifesizecutout.com Manufacturer’s Warranty policy
Customlifesizecutout.com warrants to the original purchaser of a Customlifesizecutout.com product, that it will be free from defects in materials and workmanship at the date of original receipt. Customlifesizecutout.com will replace components that are defective. Exclusions from this warranty shall not apply to defects resulting from misuses or any modification or print quality. Customlifesizecutout.com will only accept returns for products if customer service is contacted within 24 hours of receipt of product by customer.
Customlifesizecutout.com makes no other express or implied warranty or condition whatsoever, whether written or oral, and expressly disclaims all warranties and conditions not stated in this Limited Warranty.
If you need to return a product to Customlifesizecutout.com , please contact our customer service department and have them issue a Return Authorization number. This helps us process your return more efficiently and helps us improve our product by learning any defects or problems. It is not necessary to get an Return Authorization to return our product. When returning a Customlifesizecutout.com product, shipping charges are your responsibility and are not the responsibility of Customlifesizecutout.com .
DAMAGED OR LOST SHIPMENT POLICY
We work hard with multiple carriers to offer the best service and shipments possible. If you have a shipping issue, contact us immediately and we will help file a claim for you.
If a shipment is lost- we will put a trace on the package and attempt to locate. There are no guarantees on shipments but we will do our best to handle any situation. If a refund is deemed necessary- we will have to wait for the results from the trace and reason why for lost shipment. If it is a customer address error, we cannot refund for your customer made products.
We take pride in the quality of our products, and do understand that occasionally a product that does not meet our strict quality standards may be sent out. If for any reason your Customlifesizecutout.com product is defective because of a defect, you can call our customer service number and they will send you a replacement free of charge if it is later determined that the defect it manufacturer related.
Orders may be placed online using the website. Any questions can be directed to email@example.com
There are times when a customer orders a cutout using sub-par images. When images are "bad" quality, we will contact you via email. You are responsible for responding in a reasonable amount of time (within 24 hours). We will email up to 2-3 times, and up to 1 phone call. If you do not respond about our concerns, we will have no choice but to proceed as is. We have to do this because we want to meet our 2-3 business day production time. If the customer is not satisfied with the product AND did not respond to our concerns, that is not our responsibility. The customer needs to be responsive to our communications.
Any custom life size cutout is a custom-made product. This means that once we start the process, we have put time and money into your order. We feel we have worked out a fair cancellation schedule.
If you place an order (a non RUSH order), and ask to cancel within 6 hours, we will accommodate and refund you 100%. After 6 hours, if we worked on your photo and have not yet printed, we will refund you 75% of the price you paid. However, if you cutout has already been printed and silhouette, there will be no refund. If your order has not shipped yet, we can refund you the shipping if you still wish to cancel. We can send you a photo of the physical cutout as proof that your product was produced. It will not be shipped. After 1 business day it will be discarded as we will have no use for it anymore.
If you place a RUSH order, you can cancel within 1 hour of the order and we will refund you 100%. After 1 hour, there is no cancellation available. By ordering a RUSH, we push your order ahead of others and use our staff to start preparation of your cutout. If your order has not been shipped yet, you will be refunded shipping cost and your product will not be shipped. A photo will be taken as proof that your cutout was produced. After 1 business day it will be discarded as we will have no use for it anymore.
In summary, if we have not worked on your order, we will gladly refund you 100%. However, if we have put our own resources, labor and money into your order, it is only fair that we are reimbursed for this with the above schedule. These products are custom, they are not something that can be put back on a shelf to be sold to someone else.
There will be times when a customer is notified via email (and via Phone if provided - which we suggest on our FAQ page) about their order. Our emails are usually regarding quality, or question about cutting, or shipping discrepancy. If Customer does not respond in 72 Hours, we will proceed with job as is to avoid any delay. It is the customer's responsibility to respond to email and provide an alternative way to communicate during the ordering process. We highly suggest that you check your email, that you provide an email that you use consistently, and that you provide a phone number that you use daily.
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web Browser Cookies
How we use collected information
Customlifesizecutout.com collects and uses Users personal information for the following purposes:
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.