FAQ

Frequently Asked Questions
Most likely, your questions are answered here, if not, feel free to live chat or email us.

Is my photo good enough quality for a life size cut out?

Feel free to attach the photo to an email to info@customlifesizecutout.com for our opinion, we are happy to help.

For professional graphic designers, you should set files up to be a minimum of 72ppi at full size.

For the average consumer, using any relatively new camera or smartphone will yield good enough resolution as long as you have your camera set at the highest quality mode.  All when taking the photo, it is best to capture the ENTIRE length of the person in the frame of the camera.  This will yield best results.  If unsure, either email us or when placing order make sure you have your phone number entered so we can call you up to discuss.  If you do not wish to leave a phone number, please order with an email address that is regularly checked.  If we encounter a problem, we want to get that information to you asap and not have the job waiting for days.

 

Do I need to take out the background of the photo or do you?

We will take care of cutting out the background when we produce your cutout. So do not worry about that, unless you want to put white space in certain areas (ie. between the legs on some photos)

 

How long does it take to get my cutout?

Our standard service takes anywhere from 2-3 business days to produce "Production Time", then shipping using priority mail (our standard service) is usually 2-3 days "Shipping time".  We ship out of NY, so you can check with USPS and determine what the USPS calculates for the shipping time to your location.  We also offer RUSH services which will shorten the production time to 1 business day. This does not mean SAME DAY (although we try if it is possible).  If RUSH service is chosen, you can expect your cutout to be produced in 1 Business day, meaning if you order a cutout at 1pm EST, it will ship the following day.  If you place the order at 7pm EST, it will still ship the following day.  If you place the order at 1am EST, we will try to accommodate for the same day, but it may ship the following day.  We produce based on the FIFO method. First In, First Out. So if you are ready to order, placing it sooner will get you in the queue earlier before other customers, thus having a better chance of getting your cutout faster.  We also offer faster shipping methods.  Either Express Mail from USPS or Fedex.  Our experience has been the Fedex is more reliable for next day over Express Mail from USPS.  We are not responsible for any delays in the shipping. That is solely the carrier's responsibility. We are only responsible for actions that we can control, which is production time.

 

What if my photo does not have white around it, can you still silhouette around it?

Yes, we do not require you to have white around it.  We will trim it to the shape of the character (person or object).  There is a drop down menu before adding your art to the cart.  The option is "leave as rectangle" or "cut to shape". There is no additional charge for this.  We will cut it as much as we can and leave a base towards the feet to stabilize it.

 

I only have a photo of the waist up.  Is there any way to complete it?

This will not be an issue. Luckily our site has stock clip art of different legs that can be superimposed using the design tool.  If you need to learn how to do this, please watch our video for a quick HOW TO.  We can also help if you email us.

 

How long does it take until I receive my cutout?

Our normal production time is anywhere from 1-3 business days.  We ship via USPS Priority mail, so for most of the USA that 'supposed' to be 2-3 days in shipping time.  We say 'supposed' because all the carriers are not 100% accurate with their transit times.  The only thing our company can guarantee is that we ship it out within 3 days.  If you need a faster turnaround, please use the RUSH SERVICE option.  

 

What do you mean by Lowest Price Guarantee?

We pride ourselves on efficiency of production.  We dare you to find a lower price for the same size (or larger), same options (or more), same turnaround (or better), same shipping cost (or better), and we will beat it by an additional 10%.  

 

Do I need to use your online design tool to send photo?

You do not need to use our online design too.  We feel it makes placing the order easier to judge size, add text, etc.. but if you prefer to place your order through an email and attach your photo, we can do that as well.  Provide the photo, your name, address, phone #, size of cutout that you want, and any other information.  We will send you an emailed invoice and proceed that way.

 

How do I determine the size of my cutout?

The best way to size your cutout in using our online design tool.  This tool has a ruler on the left size (and bottom) in foot increments.  You can judge the size of your cutout (person, object, character) by enlarging or shrinking based on that ruler.  Please take your time to determine the size you need.  As an example: If you are trying to make your cutout 5ft 9" tall, then make sure the person's feet are on the bottom of the design tool, and the top of the head is 3/4" of the way from the 5ft ruler and the 6ft ruler (be sure to choose the 6ft size in order to make a 5ft 9" cutout).  If you ever need help with your cutout, feel free to email us at info@customlifesizecutout.com, and we can size it for you.  Our cutouts are produced at the size you choose on the online design tool.  You get a preview of it as you design it, so be sure to size your cutout appropriately.

 

My photo does not fit in the space provided on the online design tool, what can I do?

There are times where your photo may be too wide for a particular size.  For example, if your photo has a person's arms out wide, and the person is 5ft 9", you may choose the 6ft tall size...but since the 6ft tall cutout size we offer only goes to 3ft wide, the person's arms do not fit. The arms may go off the page and be cut off.  You have two options: 

1. Choose the larger size cutout that we offer, which would be the 4ft x 7ft size.  Even though your cutout may only need to go to 5ft 9", the width may accommodate the wide arms.  There is a price difference for the 4ft x 7ft size.  A portion of that price difference goes to the fact that all the shipping carriers charge additional for items that are 4ft wide. Regardless of the weight, it falls into an oversized category which they charge significantly more.  Even with the price difference, our pricing is well below any competitors you will find.  Be sure to compare apples to apples when comparing prices.

2. Shrink your cutout down to a smaller size entirely.  This may not be perfectly "life size", but it will fit the size chosen and fit your budget.

 

How do I know what size my cutout will be?

We offer many different size options.  Each product size option has a width and a height. These are sizes that your image can size "up to". This does not mean it is forced to be that size. Please make sure you choose a size that accommodates both dimensions of your cutout.  To assure accuracy, we created our online design interface.  This tool has a ruler on the side of the interface.  This gives the user the needed assurance that what they see on screen will be what they get.  If you size it to a dimension of 5ft 6" tall, then your cutout when produced will be 5ft 6" tall.  This prevents any miscommunication.  Please be sure to review your preview before ordering.

 

Can I see a proof of how the cut out will be silhouetted?

Our normal practice is to proceed with the order as cutting around the image is self explanatory for us.  If you feel your cutout requires extra direction, please email us with your order # right after you place the order and give us the extra direction.   If you wish to see a proof prior to printing your order, email us and let us know.  Just know that an emailed proof can delay your order by up to 1 extra day.

 

Do you cut the image to the shape of the person or character?

Yes we do, if that is what you want.  We do not charge anything additional for that feature.  After using the online design tool, you will be asked to :"Add to Cart", there is a drop down menu that says "Leave as rectangle" or "Cut to shape".  Just choose the option you prefer.

 

Why do you fold the cutouts when you ship them?

The cutouts are folded to save on shipping.  If we were to ship a 6ft tall cutout completely flat, the shipping cost alone would be closer to $80-200 depending on where in the country it is getting shipped.  All transportation carriers (USPS, UPS, FedEx DHL) do not always charge by weight, they charge by size as well.  If a package is 2lbs, but it 6ft long by 3ft wide, it falls into an oversize category and the price changes upward dramatically.  If you want a cutout shipped flat, please email us, and we can quote it for you.

 

Since you fold them, will there be a noticeable crease?

Fold lines will exist, but are rather minor and usually go unnoticed.  The cardboard we use is very forgiving, and hides the crease pretty well.  We have produced thousands of cutouts for many different purposes (parties, events, retail displays, stage props and more, and crease lines were never an issue.  Unfortunately, the only way to avoid any crease line would be to have it shipped flat, which will increase the cost potentially 200-400%. If you want to have your cutout shipped flat, email us for a quote, but as a guide, a 6ft tall cutout may cost upwards of $200 depending on where in the country it is being shipped.  If your project requires absolute pristine smoothness, then you may need to opt for not only the higher priced flat shipping option but different material other than cardboard (which is corrugated to begin with).  Feel free to ask us for a quote.

 

Are there other materials you can use other than cardboard?

We can use many different materials ranging from foam board, gatorboard, sintra (pvc plastic), metal, acrylic, wood and more.  All these materials come in many different thicknesses.  They will increase the cost of your cardboard display as well as the cost for shipping. If you are interested in these materials, feel free to email us for a custom quote.

 

Can the cardboard cutout be used outside?

The cardboard cutout is meant to be used indoors mainly for 2 reasons.

Reason #1: Cardboard is not weather proof, so if the cardboard gets wet, it will become soggy and get ruined.  A little moisture here or there will be fine for a short while, but over time will ruin the product.

Reason #2: The cardboard is light.  If there is wind outside, it will blow your cutout over, and we don't want that, right?  The cardboard is sturdy for indoor conditions, not necessarily sturdy for outdoor conditions.

 

What do you offer for outdoor cutouts?

For outdoor cutouts, we can produce them onto plastic sheets or wood.  They will probably need to be shipped flat depending on if you want physical hinges attached.  For example, we have produced big cutouts that people throw a football through a hole.  We produce this on plastic and glue to plywood, cut to shape, and have strong wooden easels.  This are more costly ranging in price from $500-$1500 each with possible shipping costs of around $100-400 depending on location.

A lower cost outdoor material would be corrugated plastic. This will be somewhat waterproof, but is also very light and wind can knock them over as well.

 

Can you cut a hole in the cutout so that someone can put their face in it?

Yes, we can do that.  Just email us what you want to do, no extra charge. Or you can use our design tool to add a white oval to your design to signify where you want the hole to be cut.

 

If there is another question that you need answered, just send us an email or live chat, and we will answer you asap!